INFORMATION TECHNOLOGY

Computer Repair

DOCUMENT SUPPORT SPECIALIST - BG11

 

DESCRIPTION OF DUTIES:

 

Provides excellent customer service; keeps customers updated on work in progress and completes incoming projects by requested deadlines. Creates, revises, and converts various types of documents such as court filings, agreements, contracts, leases, letters, memoranda, pleadings, etc. using Microsoft Office and other tools such as Workshare Compare. Conducts document quality review procedures for accuracy to produce accurate work of the highest quality in a timely fashion. Maintains document tracking and completion estimates on all documents which have been submitted as they are received and update status. Prepares court filings, including e-filings. Transcribes tapes and digital audio and video recordings. Performs data entry into various applications, performs mail merges, and assists with mass mailings. Works with lawyers, paralegals, secretaries, and other departments such as LSS, IRS, Marketing, Mail Services, Duplicating, Purchasing, and Supplies to complete projects while providing excellent customer

service. Provides technical support (via remote control or in-person) to the Firm regarding document formatting questions. Stays current with technology and actively learns new software and other tools maintaining expert level in Microsoft Word, PowerPoint, DocXTools, Excel,

and other Firm software. Assists with training new Document Specialists and other personnel as assigned. Provides remote support during office emergencies. Performs other duties as assigned.

 

REQUIRED SKILLS: 

 

Strong commitment to customer service. Two+ years of word processing experience, preferably in a law firm. Rapid yet accurate typing skills. Proofreading for quality; adherence to “DSS Quality Checklist”. Team player. Good problem-solving skills. Excellent telephone skills. Flexible (ability to work overtime, including weekends, midnights, and on an as needed basis). Strong interest in technology and demonstrated ability to learn. Familiarity with document scanning.

 

LOCATION:

 

Washington, DC

 

SALARY:

 

$64,200+ depending on experience.

 

HOURS: 

 

8:00 am – 4:30 pm

HELP DESK ANALYST - BG11

DESCRIPTION OF DUTIES:

 

Responsible for providing technical assistance and support related to firm computer systems, hardware, software, and remote access. Provide technical assistance and support for incoming inquiries related to firm computer systems, hardware, software, and remote access. Respond to support requests either in person, over the phone, or via email in a professional, confident, and courteous manner. Thoroughly document support requests using the helpdesk ticketing system. Follow up with customers, provide feedback, and see problems through to resolution. Keep up-to-date with the firm’s policies and procedures as they apply to the usage of technology. Write tips, frequently asked questions, and knowledge articles for the firm’s intranet and helpdesk knowledgebase. Stay up-to-date on firm technology through self-guided learning and review of training materials created by the training staff. Availability to provide onsite and remote coverage outside of normal business hours as needed.

 

REQUIRED SKILLS: 

 

Minimum of two years working on a Help Desk or related experience. Previous exposure to law firm environment or legal documents highly preferred. Excellent verbal, written, and interpersonal skills. Proven experience working in a stressful environment. Familiarity with Windows 7/10 operating systems and Active Directory. Knowledgeable primarily on application specific questions (Microsoft Office 2010 and higher, Adobe Acrobat, iManage), remote access (Citrix and VPN), and mobile devices. Excellent follow through, attention to detail, and organizational skills. Ability to work independently and in a team environment. Customer service orientation. ITIL v3 certified or familiarity with ITIL’s best practices.

 

LOCATION:

 

Washington, DC

 

SALARY:

 

$64,200+ depending on experience.

 

HOURS: 

 

1:00 pm – 9:00 pm