INFORMATION TECHNOLOGY

SERVICE DESK ANALYST - BG15

DESCRIPTION OF DUTIES:

 

The Information Technology Department has multiple Service Desk Analyst openings in the Washington, DC office. The Service Desk Analyst is responsible for providing exceptional customer service and support to the Firm and clients of the Firm. Responsibilities include: Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.

 

REQUIRED SKILLS: 

 

Minimum of three years of experience in end-user support. Two-year college degree preferred. Equivalent experience will be considered. Strong communication and interpersonal skills. Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications. Technical experience configuring and supporting workstations, laptops, printers, and related equipment.

 

LOCATION:

 

Washington, DC

 

SALARY:

 

$63,000 - $75,000 depending on experience.

 

HOURS:

 

10:15 a.m. - 7:00 p.m. Thursday & Friday, and 8:00 a.m. – 7:00 p.m. Saturday & Sunday

or

10:00 p.m. - 10:00 a.m. Friday & Saturday, and 7:00 a.m. - 2:45 p.m. Monday & Tuesday

IT PROJECT MANAGER - BG11

#00168

DESCRIPTION OF DUTIES:

 

The IT Project Manager (ITPM) oversees and ensures the successful delivery and management of single or multiple projects within scope, quality, time and cost constraints that may be clearly defined or may require dynamic change management to deliver business value. The ITPM supports the project efforts of the IT organization. Analyze project proposals to determine time frame, funding limitations and appropriate process for accomplishing projects. Identify and schedule project deliverables, milestones, and required activities and tasks. Provide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline work plan. Establish work plan and staffing for project activities, iterations or phases, and arrange for recruitment or assignment of project personnel. Implement project communication plan. Perform risk assessment, and document mitigation plans. Monitor project activities, ensuring the currency, quality and integrity of the information, while providing consistency in content and “look and feel” across the enterprise. Lead project planning and status meetings. Ensure that project goals are accomplished and are in line with business objectives. Assign duties, responsibilities and scope of authority to project personnel. Direct and coordinate activities of project personnel to ensure that the project progresses on schedule and within budget.

 

REQUIRED SKILLS: 

 

3 - 5 years experience in technology project management with business unit facing experience. Experience project managing multiple initiatives simultaneously as well as large enterprise projects. Familiarity with project management methodologies (e.g., PMI, Agile). Demonstrated experience coordinating a project team and leading project status meetings. Excellent verbal and written communication skills. Previous exposure to a law firm environment a plus. Bachelors Degree required and Project Manager certifications preferred, such as Project Management Institute.

 

LOCATION:

 

Washington, DC

 

SALARY:

 

$81,200+

 

HOURS: 

 

9:00 am – 5:30 pm

MANAGER OF APPLICATION SUPPORT - BG11

DESCRIPTION OF DUTIES:

 

Provide new application solutions to lawyers and staff to enable improved collaboration, productivity, and effectiveness. Manage technology operations to function smoothly and economically with primary emphasis on business effectiveness, availability, stability, and reliability. Oversee workload of staff; develop, mentor, and motivate a team of junior and senior developers with diverse mix of skill sets and experience. Facilitate teamwork with technology personnel from other groups in IT, vendors, and integrators in the delivery of systems and integrated software applications. Monitor industry trends and anticipate changes to how application solutions are implemented and deployed Firm-wide. Prepare input to the annual operating and capital budgets and recommend long-range and annual technology plans. Design application architecture that enhances internal and external collaboration. Develop measures and plans to continuously improve the user experience. Develop and execute project management plans to achieve desired time lines as systems and programs are selected, purchased, installed, and/or further developed. Recommend and implement best practices, processes, and procedures related to all aspects of application development. Ensure applications meet the Firm’s information security requirements and remediate deficiencies when identified. Proactively apply quality management, change control, risk mitigation, and customer satisfaction control procedures.

 

REQUIRED SKILLS: 

 

7-10 years of experience managing information systems and team of developers, with extensive work in a large Firm setting, a comparable professional services organization, or a legal information services provider. Substantial experience in design and architecture of on-premises SharePoint environments. Strong background leading Document Management System (DMS) support, particularly iManage. Experience with Workday and building/supporting data integrations between Workday and other systems. Experience with cloud ecosystems incorporating Office365, Office2016, Skype for Business, Teams, and mobile devices. Strong background in DirSync, identity management, and Active Directory and ADFS authentication. Demonstrated experience improving the user experience preferably in a professional services firm. Experience applying waterfall and agile methodologies in developing customs solutions as needed. Strong leadership and project management skills required. Strong written, verbal, and interpersonal skills required. Strong analytical ability and problem-solving skills required. Bachelor’s degree required, or equivalent combination of education and applicable experience. Master’s degree in a technical or business discipline preferred. Certification in select Microsoft Cloud services is preferable.

 

LOCATION:

 

Washington, DC

 

SALARY:

 

$122,000 + depending on experience.

 

HOURS: 

 

9:00 am – 5:30 pm

SENIOR AUDIO VISUAL SPECIALIST - BG11

DESCRIPTION OF DUTIES: 

Will report to the Audio Visual Manager, the Senior Audio Visual (AV) Specialist, in addition to the core responsibilities of AV Specialist role, works closely with the Audio Visual Manager in the day-to-day supervision of the AV team and management/development of our AV infrastructure and services. The Senior AV Specialist is expected to take a lead role with respect to daily AV support of the conference center while working hand and hand with the Client Services team. Additional responsibilities are to review technology and process improvements within the Firm while completing other duties as required by the AV Manager and the Firm. Work in a highly sophisticated centralized AV Control Room that can monitor and support over 150 audio visual capable rooms Firm-wide. Day-to-day operation of the Firm’s audio visual support for conferences and meetings including VTC’s (video teleconference), Webinars/WebEx, content sharing, digital recording, video editing, and event support. Assist with managing the day to day operations while supervising local AV team in a busy audio visual environment.

REQUIRED SKILLS:  

5 - 7 years customer facing audio visual support experience. 2 - 5 years’ experience of advanced AV hardware configuration, design, AV project management and/or leadership. Premier level of customer service in a professional services environment. Comfortably work directly with Chairman and executive director’s offices to service direct requests. Ability to prioritize, work well under pressure while always maintaining a professional demeanor. Excellent problem solving and analytical skills with ability to think critically and expansively to solve complex audio visual problems. Practical “hands on” approach, very task orientated, and committed to achieving exceptional results.

LOCATION:

Washington, DC

SALARY:

$62,000+ depending on experience.

HOURS:  

11:30 am – 8:00 pm

252-586-0920

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