COMPLIANCE COORDINATOR - BG15
DESCRIPTION OF DUTIES:
Opening for a Compliance Coordinator in the Washington, DC office. The Coordinator is responsible for assisting the Director of Client Service & Compliance and the Compliance Specialist with support to ensure the firm’s compliance with its policies and procedures firm wide. Maintaining the schedule of firm policies, updates and compliance requirements and deadlines. Assisting with compiling documentation for Professional Liability and other insurance renewals. Requesting and tracking Certificates of Insurance as required by Outside Counsel Guidelines. Tracking both client and Firm reporting deadlines and maintaining the shared Compliance Calendar. Maintaining various tracking documents for the Compliance Team as necessary, including assisting Compliance Specialist with tracking participation by firm personnel in certain training programs and other surveys in connection with compliance reports. Assisting the Compliance Specialist with drafting and filing of certain reports, as necessary. Assisting the Compliance Specialist with paying invoices and submitting receipts for reimbursement related to compliance matters. Assisting with scheduling meetings (telephone, in person, video conference) which may include requesting conference rooms, sending calendar invitations, and coordinating AV requests. Other duties as assigned.
Four-year college degree and/or equivalent experience. Prior experience in a law firm environment is a plus. Ability to learn new filing software and applications as necessary. Proficiency in Windows operating systems and Microsoft Office Suite and/or related software. Excellent administrative and organizational skills. Strong project management skills required. Ability to handle a number of responsibilities simultaneously. Ability to manage time and prioritize workload efficiently in order to meet internal and external deadlines. Ability to work independently as well as a member of a team. Ability to maintain confidentiality. Strong problem-solving skills. Possess reliability, dependability, and motivation. Excellent organization and communications skills, both oral and written. Ability to work in a fast-paced environment while exhibiting a strong attention to detail. Ability to handle a variety of tasks simultaneously. Exceptional client service, both internal and external.
$45,000 - $55,000 Depending on experience.
9:00 am – 5:30 pm
DISPATCHER/CUSTOMER SERVICE - BG43
DESCRIPTION OF DUTIES:
Seeking an energetic Dispatcher experience to join a winning team of professionals at our headquarters in Fairfax, VA for our Commercial HVAC Division. Dispatching service technicians according to the schedule. Scheduling and monitoring of co-workers service schedule Answering incoming service calls and adjusting technician’s schedule as needed Resolving customer issues in a prompt and courteous manner. Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements. Match type of service required with a co-worker’s ability, zone location and duration of call, to maximize productivity, profitability and accuracy. Coordinate and verify co-worker’s weekend and on-call assignments. Being a good teammate to coworkers. Other duties as assigned.
Must have strong decision-making abilities and strong computer skills, Excel, Word, etc. Experience in a high-volume call center. Must like talking with people and making them happy. Must want to work as part of a team and be Tech Savvy. Must be detail oriented with great spelling, grammar, and communications skills. Must be able to multitask and work in high paced environment.
$16 -$19 per hour, depending on experience.