CUSTOMER SERVICE REPRESENTATIVE - BG43
DESCRIPTION OF DUTIES:
Seeking an experienced and energetic Customer Service Rep with CSR/Dispatcher/Jobs Coordinator experience to join a winning team of professionals at our headquarters in Fairfax, VA for our Commercial HVAC Division. Will receive phone calls from current customer base and schedule Commercial HVAC install and service calls. Coordinate with Installation and Service Supervisors to place equipment, parts and materials purchase orders for Installation and service jobs. Coordinate with the warehouse on materials received and organizing job deliveries. Must keep track of the technician’s schedules as they change throughout the day. Keep track of the technicians start, departure times and reassign jobs in case of technician’s unavailability. Anticipate problems with routes and parts by making quick sound decisions. Maintain the daily dispatch board and extended forecast of upcoming workload. Evaluate the customer’s situation, coordinate with Install and service supervisors and match to the appropriate service technician. Schedule pre-installation site surveys with the customers. Coordinate Installation Inspections. Pull permits for Installation of new equipment. Other duties as required.
Must have strong decision-making abilities and strong computer skills, Excel, Word, etc. Previous HVAC software a plus. Ability to identify customer needs and clearly articulate product and service offerings. Highly developed sense of integrity and commitment to customer satisfaction. Meet all attendance and dependability requirements. Must be flexible with the ability to adapt to changes quickly and think conceptually. Must be able to multitask and work in high paced environment.
$14 -$18 per hour, depending on experience.
DISPATCHER/CUSTOMER SERVICE - BG43
DESCRIPTION OF DUTIES:
Seeking an energetic Dispatcher experience to join a winning team of professionals at our headquarters in Fairfax, VA for our Commercial HVAC Division. Dispatching service technicians according to the schedule. Scheduling and monitoring of co-workers service schedule Answering incoming service calls and adjusting technician’s schedule as needed Resolving customer issues in a prompt and courteous manner. Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements. Match type of service required with a co-worker’s ability, zone location and duration of call, to maximize productivity, profitability and accuracy. Coordinate and verify co-worker’s weekend and on-call assignments. Being a good teammate to coworkers. Other duties as assigned.
Must have strong decision-making abilities and strong computer skills, Excel, Word, etc. Experience in a high-volume call center. Must like talking with people and making them happy. Must want to work as part of a team and be Tech Savvy. Must be detail oriented with great spelling, grammar, and communications skills. Must be able to multitask and work in high paced environment.
$16 -$19 per hour, depending on experience.