CUSTOMER SERVICE REPRESENTATIVE - BG43
DESCRIPTION OF DUTIES:
Seeking an experienced and energetic Customer Service Rep with CSR/Dispatcher/Jobs Coordinator experience to join a winning team of professionals at our headquarters in Fairfax, VA for our Commercial HVAC Division. Will receive phone calls from current customer base and schedule Commercial HVAC install and service calls. Coordinate with Installation and Service Supervisors to place equipment, parts and materials purchase orders for Installation and service jobs. Coordinate with the warehouse on materials received and organizing job deliveries. Must keep track of the technician’s schedules as they change throughout the day. Keep track of the technicians start, departure times and reassign jobs in case of technician’s unavailability. Anticipate problems with routes and parts by making quick sound decisions. Maintain the daily dispatch board and extended forecast of upcoming workload. Evaluate the customer’s situation, coordinate with Install and service supervisors and match to the appropriate service technician. Schedule pre-installation site surveys with the customers. Coordinate Installation Inspections. Pull permits for Installation of new equipment. Other duties as required.
Must have strong decision-making abilities and strong computer skills, Excel, Word, etc. Previous HVAC software a plus. Ability to identify customer needs and clearly articulate product and service offerings. Highly developed sense of integrity and commitment to customer satisfaction. Meet all attendance and dependability requirements. Must be flexible with the ability to adapt to changes quickly and think conceptually. Must be able to multitask and work in high paced environment.
$14 -$18 per hour, depending on experience.
DISPATCHER/CUSTOMER SERVICE - BG43
DESCRIPTION OF DUTIES:
Seeking an energetic Dispatcher experience to join a winning team of professionals at our headquarters in Fairfax, VA for our Commercial HVAC Division. Dispatching service technicians according to the schedule. Scheduling and monitoring of co-workers service schedule Answering incoming service calls and adjusting technician’s schedule as needed Resolving customer issues in a prompt and courteous manner. Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements. Match type of service required with a co-worker’s ability, zone location and duration of call, to maximize productivity, profitability and accuracy. Coordinate and verify co-worker’s weekend and on-call assignments. Being a good teammate to coworkers. Other duties as assigned.
Must have strong decision-making abilities and strong computer skills, Excel, Word, etc. Experience in a high-volume call center. Must like talking with people and making them happy. Must want to work as part of a team and be Tech Savvy. Must be detail oriented with great spelling, grammar, and communications skills. Must be able to multitask and work in high paced environment.
$16 -$19 per hour, depending on experience.
CLIENT SERVICES SPECIALIST - BG11
DESCRIPTION OF DUTIES:
The Client Services Specialist will provide high quality service to the lawyers, clients, staff, and visitors who require conference center services. This includes all aspects of conference room scheduling using the Event Management Software System (EMS), including reservations, confirmations, meeting set up, coordinating catering services and regularly monitoring conference room availability. The Client Services Specialist will ensure the accurate and timely communication to and from lawyers, clients, staff and visitors and those departments involved in providing service to the conference center. Use of experience and judgment to effectively assist lawyers, clients, staff and visitors in preparing for and holding meetings.
Strong client services background, with emphasis on organization, initiative and attention to detail. Ability to accomplish requirements of position in high volume work environment requiring excellent time management and multi-tasking skills. Excellent verbal and written communication skills with emphasis on exceptional interpersonal communication skills, including the ability to listen to issues affecting the conference center and propose solutions. Ability to perform moderate document management with a working knowledge of various software packages such as Word, Excel and PowerPoint; including but not limited to, Word - creating and editing documents; Excel - creating basic spread sheets or editing existing documents; PowerPoint - editing and loading existing document onto laptops for meetings. General knowledge of audio-visual systems to allow basic set up for microphones and other technology used to support meetings. Must be able to operate and troubleshoot, fax machines, copiers, and other basic office equipment. Minimum 2 years front desk experience in a professional environment required, law firm experience preferred. Ability to learn and utilize EMS system. Exhibit a willingness to be flexible and work alternative shifts and share in overtime as necessary to ensure adequate coverage during weekdays, weekends, holidays and social events. Working harmoniously with co-workers, and those departments that provide service to the conference center, including Catering, Office Services and ITS. Requires the daily usage of an in-ear communication device.
$38,000+ depending on experience
7:00 am – 3:30 pm